FAQs

Frequently Asked Questions

You can request to cancel your order, using the contact us form. Just so you know, once you’ve placed your order, the order starts going through the system, so that we can get it to you as fast as possible.

Because of this, we can’t always cancel an order.We will confirm in an email if we were able to cancel it. If you’re still having questions, please contact us and we will be happy to help!

We deliver mainland UK Monday – Friday. We’re unable to deliver on British Public holidays, nor can we guarantee specific delivery times.

Deliveries will be within 4-6 working days.

We are sorry to hear you’re having problems with your order.

If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. Please check to see if you have received a delivery card from the courier – it could have been slipped under your door, gas box, or backyards.

If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we’ll be happy to help.

If you haven’t got your order yet, it might be because it is still out for delivery. You can track your order with the unique tracking number you got in our dispatch email. #

If you can’t find this email, you can get the tracking reference number in your order history. Please check your junk folder, if you haven’t got the email.

When you send back an item for an exchange it depend on stock availability at the time. If we don’t have the item you want to exchange to, we will process a refund instead.

You should receive an email with the details of your return and if we are providing you with an exchange or a refund.